Building emotional connections in a community

WhatsApp has emerged as a leader on the global messaging platform stage but we’re starting to see a rise in business customer engagement. With the introduction of communities, the app offers powerful tools for large-scale communication and community building....

Community can be such a powerful tool for growth when enough time, dedication, and resources are devoted to it. But, it’s important to make sure that you understand if it’s even right for your business....

In a world where digital is king, and virtual interactions are replacing more and more face-to-face connections, the importance of emotional bonds within a community cannot be overstated....

In this article, I'll share insights and practical advice on what it takes to build and nurture a thriving community that not only enhances customer experiences but also drives organizational growth....

AI can play a pivotal role in managing your online community. Many community managers are incorporating this technology in their day-to-day, improving their...

Have you ever wondered what makes some communities thrive while others struggle to maintain engagement? This article shares some of the key insights I've picked up along the way about community engagement, motivation, and values that can help you elevate your community leadership....

In this article, we’ll take a closer look at the benefits of micro-communities, and how you can build and sustain your own....

With trends always evolving, how can you keep on top of them and continue to build your strategy around them?...

Resource mobilization is the process of identifying, acquiring, and effectively utilizing resources—such as funds, volunteers, and partnerships—to support and grow community initiatives....

For community managers, embracing project management skills into their toolkit can help them streamline operations, improve efficiency, and drive community growth....

With so much of our lives taking place online, community managers play an essential role in fostering and nurturing online spaces. They’re the bridge between an organization and its audience, ensuring members are heard, valued, and engaged....

Whether you're managing a forum, a social media group, or a brand community, keeping a close eye on what happens in your community is crucial....

Online communities are important spaces for connection, education, and entertainment. However, as communities grow in size and diversity, conflicts inevitably arise....

Starting out in community management? Looking to make a career change and pivot into a community manager job, though you’re not entirely sure how to go about it?...

By tracking the right metrics, community managers can make informed decisions that contribute to sustainable growth and increased member satisfaction....