Diversity, Equity, and Inclusivity (DE&I) have become increasingly important in business and wider society. Online communities are no exception.

Community Managers (CMs) are critical in promoting DE&I in communities, ensuring all members feel welcomed, valued, and respected.

When we break down the psychology of community, and why human connection is so vital for community-led growth, one of the key reasons why we join or form communities is because it gives us a sense of belonging. We each have a need to be seen and understood. Part of that is being reminded that we are not alone and finding our people wherever we go.

So, it’s crucial that Community Managers keep this in mind when building and scaling communities, and that there’s an understanding of how fostering DE&I can lead to a greater sense of belonging for community members.

In this article, we’re going to look at:

Let’s begin. ⏬

What is Diversity, Equity, and Inclusivity?

Diversity, Equity, and Inclusivity, often referred to as DE&I, is a collection of three interconnected values that contribute to the creation of a supportive, welcoming, and respectful environment within organizations, communities, and society as a whole.


Diversity refers to the representation of different characteristics and attributes among individuals, such as race, ethnicity, gender, age, sexual orientation, socioeconomic status, physical abilities, and religious beliefs.

A diverse environment recognizes, values, and respects the unique qualities and perspectives that each individual brings.


Equity focuses on ensuring that everyone has access to the same opportunities and resources, regardless of their background or characteristics. This involves identifying and addressing the barriers and disparities that individuals may face, so they can fully participate and contribute to the community or organization.

This aims to address the fact that while representing diverse individuals, as mentioned above in our explanation of diversity, there also needs to be an awareness of the disparities some demographics could face and an effort to remedy this where possible.


Inclusivity is about how these differences are embraced in a community. It's the intentional effort to create an environment where all individuals feel welcomed, respected, supported, and valued. In an inclusive community, everyone should feel comfortable expressing their true selves without fear of being marginalized or excluded. Inclusivity allows for diversity to thrive and for all members to have equal access to opportunities, as outlined in equity.

Why is DE&I important in communities?

Community plays a significant role in shaping our experiences, beliefs, and attitudes. A community that values DE&I helps foster a sense of belonging, encourages diverse perspectives, and promotes fairness and respect among its members.

Creating a sense of belonging

As stated earlier, one of the main reasons people join communities is to feel a sense of belonging. When communities embrace DE&I, they send a clear message to all members that they are valued for who they are, creating a supportive environment where everyone feels like they belong.

Encouraging diverse perspectives

Diverse communities are a rich source of different perspectives and ideas. They can foster creativity, innovation, and problem-solving by encouraging members to view issues from various angles. This can lead to more comprehensive and inclusive solutions that cater to a broader range of needs and preferences.

Promoting fairness and respect

DE&I promotes fairness by ensuring that all members, regardless of their background or characteristics, have equal access to opportunities and resources. It also encourages respect by acknowledging the value of each individual's unique experiences and contributions.

How can community managers foster DE&I?

Community Managers play a pivotal role in promoting DE&I. Here are some ways they can foster these values in their communities:

Lead by example

Community Managers should demonstrate DE&I values in their actions and interactions. This includes treating all members with respect, being open to different perspectives, and actively working to ensure that all members feel welcomed and valued.

Create and enforce DE&I policies

Community Managers should work with their teams to create clear DE&I policies. These should outline expectations for behavior, provide guidelines for interactions, and detail the consequences of violations. Once these policies are in place, they should be consistently enforced to maintain a respectful and inclusive environment.

Promote open dialogue

Encourage members to share their thoughts, experiences, and ideas. Facilitate discussions on DE&I topics to raise awareness and promote understanding. Providing a platform for these conversations can help to foster empathy and respect among community members.

Provide training and education

Offering training and education sessions on DE&I can help community members understand the importance of these values and how they can contribute to a more inclusive environment. These sessions can cover a range of topics, such as unconscious bias, cultural sensitivity, and the benefits of diversity.

Celebrate diversity

Highlight the diverse backgrounds, experiences, and contributions of community members. This can be done through spotlight features, themed events, or recognition programs. Celebrating diversity helps to show members that their unique attributes are valued and appreciated.

Tips for creating a diverse and inclusive community team

Diverse recruitment and inclusion practices

To truly embrace DE&I, action should also be taken within the community team itself, and managers or heads of departments should prioritize diversity in their hiring practices.

This involves actively seeking candidates from a wide array of backgrounds, cultures, experiences, and perspectives. A diverse team will bring different insights and ideas, enriching the community's growth and development.

Remember, also, that diversity should not be limited to recruitment. It should be practiced within the team through inclusive meetings and decision-making processes. Every team member's perspective is valuable and should be heard and considered.

Communicate inclusively

Language is powerful; it can build bridges or erect barriers. Community Managers must use inclusive language that respects and acknowledges all members.

This involves avoiding idioms, slang, or regional phrases that may be misunderstood or alienating. It also includes using gender-neutral language and being aware of cultural sensitivities.

Additionally, think about accessibility in communication. For example, offering content in multiple languages or providing transcripts for audio and video content can make a significant difference in including all members.


Accessibility is a cornerstone of inclusivity. Community Managers should strive to make their online communities accessible to everyone, including people with disabilities or different ways of digesting content or information. This might involve choosing platforms and tools that comply with web accessibility standards, such as providing alternative text for images and captions for videos.

Furthermore, consider the accessibility of the community's activities and events. Ensure everyone can participate and contribute in some way, regardless of their physical abilities or location.

Make room for feedback

An inclusive community is one that listens to its members. Creating mechanisms for community members to share their thoughts and experiences on DE&I can be instrumental. This can be done through surveys, open forums, or even a suggestion box.

Community Managers should be responsive to the feedback they receive. This shows members that their voices are valued and that their input is instrumental in shaping the community.

Evaluate regularly

Promoting DE&I is not a one-time effort; it requires continuous evaluation and improvement. Community Managers should regularly assess their community's DE&I initiatives. This involves analyzing both quantitative data, like demographics and engagement metrics, and qualitative data, like members' feedback and experiences.

The insights from these evaluations should be used to identify areas of success and areas that need improvement. This way, Community Managers can continually adapt their strategies to better foster DE&I.

Collaborate with DE&I Experts

DE&I is a complex field with many nuances. Working with experts or organizations that specialize in DE&I can be extremely beneficial. They can provide valuable advice, resources, and training to enhance the community's DE&I efforts.

For example, DE&I experts can help conduct unbiased evaluations of the community, deliver training sessions to the community management team and members, or advise on DE&I policies and strategies.

Let’s sum up

In conclusion, fostering DE&I is an ongoing commitment that requires continuous learning, reflection, and action.

Fostering DE&I in communities is not just about ticking off a box. It's about creating an environment where everyone feels welcomed, valued, and respected.

It's about embracing the diversity of our members and ensuring that everyone has an equal opportunity to participate and contribute.

Community Managers have the power to shape communities in ways that promote these values and create a greater sense of belonging for all. After all, the strength of a community lies in the diversity of its members and the inclusivity of its culture.

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