Looking for more on community conversations? The importance of communication in community managementEffective communication strategies facilitate a harmonious environment where members feel valued, understood, and connected.Community-Led AllianceTeresa GaranhelCollecting the right kind of customer feedback: Everything you need to knowWhen it comes to marketing using the Voice of the Customer, the first step in creating such a program is collecting feedback and aggregating it across the channels where customers are giving it.Community-Led AllianceLaura CulbertsonYour guide to co-creating with customersCustomer co-creation is a powerful process that helps businesses incorporate the needs of consumers into products.Community-Led AllianceCommunity-Led Alliance