Customer Success Collective

A global collective of customer advocates. The place to learn, share, develop, network, and scale with your CS comrades.

Members-only

What is the difference between cancellation and churn?

By understanding the difference between cancellation and churn, you can take proactive measures to prevent customer churn and improve customer retention rates....

Community-Led Alliance burst onto the scene in January 2022 with a mission to leverage the power of community to help accelerate the impact of community-led growth for businesses.